Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBSMALLINT
The minute of the hour at which the schedule goes into
effect.
effect.
StartMinute
NOT NULL
DBSMALLINT
The month in which the schedule goes into effect (1
through 12).
through 12).
StartMonth
NOT NULL
DBSMALLINT
The second of the minute at which the schedule goes into
effect.
effect.
StartSecond
NOT NULL
DBINT
The year in which the schedule goes into effect
StartYear
NOT NULL
DBSMALLINT
The type of schedule.
Type
Agent Table
This table is one of the Agent Detail tables in the
. To see
database rules for these tables, click
It contains one record for each agent (a person capable of answering calls). Each agent is
associated with a specific peripheral (ACD) and can be a member of one or more skill groups.
associated with a specific peripheral (ACD) and can be a member of one or more skill groups.
Use Configuration Manager to add, update, and delete Agent records.
Related Tables
•
(via AgentDeskSettingsID)
•
(via SkillTargetID)
•
(via SkillTargetID)
•
(via SkillTargetID)
•
(via SkillTargetID)
•
(via SkillTargetID)
•
(via SkillTargetID)
•
(via PeripheralID)
•
•
•
(via SkillTargetID)
•
(via SkillTargetID)
•
(AgentSkillTargetID maps to Agent.SkillTargetID.
SourceAgentSkillTargetID maps to Agent.SkillTargetID)
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
19
Chapter 2: All Tables
Agent Table