Cisco Cisco IP Contact Center Release 4.6.1 Technical References

Security Tables - Database Rules

fi

specific groups of users, or to a specific entity (such as a division within a company). The
enterprise consists of one or more entities. The 

 tables define the

 table defines groups of users or individual users who have specific

access rights. If a row in the User Group table defines a group, each user who is a member of
that group is configured in the 

 table is used to allow an agent to log in as a Supervisor.

 table defines the different feature sets that may be used by

 table contains information about these objects. The 

 table defines

the access that specific user groups have for specific objects.

 table defines the access that specific users have for specific

objects. The possible access levels for each object are defined in the 

defines these categories. The 

 table specifies the level of access a user

group has to a specific class. The access levels that are available for a class are specified in the

 table defines the mapping of classes to objects.

Skill Target - Database Rules

 of agents. Teams are for monitoring

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)