Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

How to Setup the IPCC Enterprise Gateway PIM

To configure the PIM, complete the following steps:

In the IPCC Enterprise Gateway Configuration dialog box, to put the PIM into service, check
the Enabled option. This allows the PIM to communicate with the peripheral when the Peripheral
Gateway is running.

In the Peripheral name field, enter the Peripheral name of the parent server from the
Configuration Manager (use the PG Explorer tool to view the Peripheral name). This can be
any user chosen name.

In the Peripheral ID field, from the Peripheral record, enter the Peripheral ID value of the
parent server from the Configuration Manager (use the PG Explorer tool to view the Peripheral
ID).

In System A name, enter the hostname or IP address of the Side A child CTI server.

Note that this should be the address or name of the child's System PG.

In System A port, enter the port on the Side A child CTI server (the server port of the CG).

In System A Peripheral ID, enter the peripheral ID of the Side A child peripheral.

Note: Currently, in a Unified SCCE system (where there is web-based configuration), only one
peripheral is supported on a System IPCC child system; its Peripheral ID value is 1000. However,
this is only the case where "Unified SCCE" (web based configuration) is used. In other cases,
use the true Peripheral ID of the Child System IPCC to propagate the skill groups. Look in the
PG Explorer of the parent system to get the Peripheral ID of the Gateway PIM.

In the duplexed child system, in System B name, System B port, and System B Peripheral
ID, enter the corresponding information for Side B.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)