Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Deploying Contact Center Gateway with Cisco
Unified Contact Center Express

This section provides instructions for deploying the Contact Center Gateway feature with Unified
CCX.

This chapter contains the following topics:

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What You Need Before You Install

You need the following software so that the IPCC Express Gateway feature can function:

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Cisco Unified Communications Manager (Unified CM) or Cisco Unified Communications
Manager Express (Unified CME)

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Cisco Unified Contact Center Express

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Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)

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Cisco Agent and Supervisor Desktops (bundled with Unified CCX)

Note: For Cisco Agent and Supervisor Desktops you must use the release that is bundled with
and is compatible with Unified CCX; do not use the release that is compatible with Unified
ICME.

Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX Enterprise Releases 7.5(1) and Express Release 7.0(1)