Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes

Schedule a maintenance period for installation: Because CTI OS release installation requires 
bringing down a CTI OS system, schedule release installation for a maintenance period when your 
CTI OS system is out of production.

Determine which CTI OS components require release installation: Consult the 

 section of this document to determine on which CTI OS 

components this release should be installed.

Inventory CTI OS nodes targeted for release installation: Take an inventory of all CTI OS nodes 
on which this release will be installed.

Install the release on CTI OS nodes: Install the release on each Peripheral Gateway in your system 
where CTI OS is co-located. Consult the 

 section of this document for 

step-by-step instructions on installing this release. This step also applies to environments where CTI 
OS is installed not co-located with a Peripheral Gateway (CTI OS Server in its own server host).

Test and troubleshoot the installation: After installation, test your CTI OS system to ensure that 
it is working properly.

Schedule a maintenance period for installation: Because CTI OS release installation requires 
bringing down the CTI OS Agent/IPCC Supervisor Desktop, schedule release installation for a 
maintenance period when your agents are inactive.

Determine which CTI OS components require release installation: Consult the 

 section of this document to determine on which CTI OS 

components this release should be installed.

Inventory CTI OS desktops targeted for release installation: Take an inventory of all CTI OS 
desktops on which this release will be installed.

Install the release on CTI OS desktops: Install the release on each Agent/IPCC Supervisor desktop 
system where a CTI OS desktop is loaded. Consult the 

 section of this 

document for step-by-step instructions on installing this release.

Test and troubleshoot the installation: After installation, test your CTI OS Desktop to ensure that 
it is working properly.

Schedule a maintenance period for installation: Because CTI OS release installation requires 
closing down the Siebel Client running at an agent's desktop or browser, schedule release 
installation for a maintenance period when your CTI OS system is out of production.

Determine which CTI OS components require release installation: Consult the 

 section of this document to determine on which CTI OS 

components this release should be installed.

Inventory the call centers in the Siebel configuration database targeted for release installation: 
Take an inventory of all call centers defined in the Siebel configuration database that will use this 
CTI OS Driver release.