Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes
18
Release Notes for Cisco CTI OS Enterprise & Hosted Editions, Release 7.2(1)
Installation Notes
"TraceMask"=dword:00000007
CSCsb99693
The CTI OS 7.0 Client Installer installs CTI OS 6.0 documentation. This caveat has been closed.
CSCsg97026
CTI OS 7.2(1) allows a maximum of two monitor mode connections per CTI OS Server by default. Any
attempt to connect more than two monitor mode connections will result in a CTIOSFailure event. The
maximum number of monitor mode connections is configurable using the
MaxMonitorModeConnections registry setting. Please see the CTI OS System Manager's Guide for
details. This caveat has been resolved and verified.
attempt to connect more than two monitor mode connections will result in a CTIOSFailure event. The
maximum number of monitor mode connections is configurable using the
MaxMonitorModeConnections registry setting. Please see the CTI OS System Manager's Guide for
details. This caveat has been resolved and verified.
CSCsg26618
The error message CTIERR_BIB_RESOURCE_NOT_AVAILABLE: “Device not capable”applies
to older phones not capable of R&M irrespective of BIB configuration. IPCC Error[13139] Agent device
doesn't support monitoring or its build-in-bridge is not enabled, please check your CCM configuration.
to older phones not capable of R&M irrespective of BIB configuration. IPCC Error[13139] Agent device
doesn't support monitoring or its build-in-bridge is not enabled, please check your CCM configuration.
In the jtapi log file, the cause is: CAUSE_SERVOROPTNAVAILORIMPL
13139 = PERERR_GW_E_THREADSUPERVISECALL_SM_AGENT_PHONE_NOT_
MONITORABLE.
The error message CTIERR_BIB_NOT_CONFIGURED: "BIB not configured" applies to devices
that are capable of R&M but that have BIB disabled.
that are capable of R&M but that have BIB disabled.
IPCC Error[13144] Monitoring request has encountered error, please make sure that the Built-In-Bridge
is turned on and the phone has the monitoring capability.
is turned on and the phone has the monitoring capability.
In the jtapi log file, the cause is: CAUSE_RESOURCES_NOT_AVAILABLE
13144 = PERERR_GW_E_THREADSUPERVISECALL_SM_EXCEPTION_START_MONITOR
This is an open CallManager issue.
CTI OS 7.2(1) Installation and Uninstallation
Installing CTI OS 7.2(1)
Follow these steps on each CTI OS component on which you install this release.
How to Install CTI OS 7.2(1)
Step 1
Log into the CTI OS node under an account with administrator privileges for the local machine.
Step 2
If upgrading a CTI OS Server or CTI OS Data Store host, use the ICM Service Control utility to stop all
CTI OS services running on the node, and then close the ICM Service Control utility.
CTI OS services running on the node, and then close the ICM Service Control utility.
Step 3
If upgrading CTI OS Desktops, stop all phones running at the host desktop.
Step 4
If upgrading CTI OS Driver for Siebel, stop all Siebel clients.
Step 5
If upgrading CTI OS SDK, stop all the programming environments.
Step 6
If installed, stop the Cisco Security Agent (CSA) service.