Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes

Instead of re-running the CTI OS Server setup, System IPCC administrators can set the Silent Monitor 
mode in the System IPCC Web Administration tool by performing the following:

Select System Management > Machine Management > Machines 

From the Machines page, run the Machine Wizard for each machine with the role "Agent/IVR 
Controller".

On the IPCC Network page of the wizard, select one of the following:

CTI OS based

Cisco CallManager based

Disabled

Finish the wizard for the change take effect.

-or-

Go directly to the IPCC Network page for each Agent/IVR Controller by selecting System Management 
> Machine Management > IPCC Network, and save your silent monitor mode selection.

The agent configuration (set on the Cisco CallManager Administration Directory Number Configuration 
web page for each IPCC line) should be the following:

Maximum Number of Calls = 4

Busy Trigger = 2

During the patching process the following Cisco Data Store registry keys are deleted and must be 
replaced after the patch is installed:

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Ctios\ObjectStoreServerSocket]

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Ctios\ObjectStoreServerSocket\

 

Connections]

"HeartbeatIntervalMs"=dword:0000ea60

"HeartbeatRetrys"=dword:00000005

"ListenPort"=dword:0000a42d

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco 
Systems\Ctios\ObjectStoreServerSocket\Logging]

"TraceFileName"="ObjectStoreServerSocketLog"