Cisco Cisco Computer Telephony Integration OS 8.5 Release Notes

Restart the CTI OS Data Store service. Ensure the newly patched system is running with no errors and 
comes back on-line.

Restart CSA.

Repeat this procedure for the other CTI OS systems.

The release installer package cannot be used or replaced by any silent installation tool.

Close all programming environments and any client applications using any of the components in the CTI 
OS SDK.

Install the release on a developer workstation following the steps described in 

.

Restart the programming environment or application. Ensure the newly patched CTI OS SDK works 
appropriately by building one of the examples included in the SDK and logging in a call center agent 
and performing call and agent state control.

Repeat this procedure for the other developer workstations.

Limitations and Restrictions are provided in the following documents:

The Release Notes for Cisco CTI OS Enterprise & Hosted Editions are available at: 

http://tools.cisco.com/support/downloads/go/Platform.x?softwareType=Cisco%20Unified%20Intel
ligent%20Contact%20Management%20Software%20Releases

The Cisco ICM/IPCC Enterprise and Hosted Edition Hardware and System Software Specification 
(Bill of Materials), updated for Release 7.2(1), available from

 

The Software Compatibility Guide for Cisco IPCC Enterprise Edition, available from: 

The Cisco Unified Mobile Agent Guide for Unified CCE provides information on limitations in the 
Mobile Agent feature.

The IPCC Solution Reference Network Design (SRND) for Cisco IPCC Enterprise Edition (Updated 
for Release 7.2(1)) provides additional limitations and restrictions.

Release 7.2(1) is a cumulative update and may rectify restrictions as documented in the CTI OS Release 
7.0(0) SR0 though SR2, and CTI OS 7.1(1) through CTI OS 7.1(5) Release Notes.