Cisco Cisco Computer Telephony Integration OS 8.5 Installation Guide
Chapter 4 Installing Release 7.1(1) Specific Components
Installing and Configuring the Silent Monitor Service
4-8
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
•
Enable Quality of service – check this box to enable Quality of Service
(QoS).
(QoS).
•
Enter peer(s) information – check this box if this silent monitor service is
part of a cluster of silent monitor services.
part of a cluster of silent monitor services.
•
Hostname / ip address – the hostname or IP address of the other silent
monitor services in the cluster. All services in a cluster must be configured to
listen on the same port. For example, if port is set to 42228 for the service
you are currently configuring, it must be set to 42228 for all other services in
the cluster. See also the section entitled
monitor services in the cluster. All services in a cluster must be configured to
listen on the same port. For example, if port is set to 42228 for the service
you are currently configuring, it must be set to 42228 for all other services in
the cluster. See also the section entitled
.
Step 4
Click Next to finish the installation process.
Step 5
Set up security. Depending on whether you want to use a self signed cerfificate
authority (CA) or a thid party CA, follow the instructions in the section
authority (CA) or a thid party CA, follow the instructions in the section
or the section
. For
more information on CTI OS Security, see
Signing Silent Monitor Server Certificate Request with Self Signed CA
Following are the necessary steps to sign a Silent Monitor Server certificate
request:
request:
Step 1
If the self signed CA does not exist, then run
CreateSelfSignedCASetupPackage.exe and store all the files that were created by
the CreateSelfSignedCASetupPackage.exe program in a safe place.
CreateSelfSignedCASetupPackage.exe and store all the files that were created by
the CreateSelfSignedCASetupPackage.exe program in a safe place.
Step 2
Copy CtiosServerKey.pem, and CtiosServerReq.pem files from the Silent
Monitor Server machine to the machine where CtiosRoot.pem and
CtiosRootCert.pem reside. Both CtiosServerKey.pem, and CtiosServerReq.pem
files must be copied to the same directory as CtiosRoot.pem and
CtiosRootCert.pem.
Monitor Server machine to the machine where CtiosRoot.pem and
CtiosRootCert.pem reside. Both CtiosServerKey.pem, and CtiosServerReq.pem
files must be copied to the same directory as CtiosRoot.pem and
CtiosRootCert.pem.
Step 3
Run SignCertificateSetupPackage.exe from the same directory where
CtiosServerKey.pem, CtiosServerReq.pem, CtiosRoot.pem and
CtiosRootCert.pem reside, select CTI OS Server Certificate Request, and enter
the “Ctios Certificate Authority password”. This step generates CtiosServer.pem
file if it is successful, otherwise it will display an error message.
CtiosServerKey.pem, CtiosServerReq.pem, CtiosRoot.pem and
CtiosRootCert.pem reside, select CTI OS Server Certificate Request, and enter
the “Ctios Certificate Authority password”. This step generates CtiosServer.pem
file if it is successful, otherwise it will display an error message.