Cisco Cisco Customer Voice Portal 8.0(1)

In this example, the elements are:

•

GS - Specifies the Get Speech (also Get Script) micro-application to be invoked by Unified
ICM. In this exercise this micro-application is used to get access an external application (both
the build-in HelloWorld application and the customhelloworld Call Studio application).

•

Server - Tells Unified ICM to get the Call Studio script from a server. The server is specified
in the Unified ICM script, using an ECC variable.

•

V - Indicates that the file should come from the VXML media library or that the file is a Call
Studio script.

For more information refer to Writing Scripts for Unified CVP in Configuration and
Administration Guide for Cisco Unified Customer Voice Portal.

d.

Timeout: use the default

e.

Configuration param: not needed

f.

Customer: not needed

g.

Interruptible: Checked

The Interruptible parameter indicates that whatever media file is played by this script can be
interrupted. For example, if the file is played while waiting for an agent to be free, it can be
interrupted and the call directed to the agent.

h.

Enter a description if desired. For this exercise enter: Use to Call a CVP Call Studio App
from ICM Script.

Figure 65: ICM - Create Network VRU Script

Click Save to save the definition, then click Close to close the window.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)