Cisco Cisco Customer Voice Portal 8.0(1)

Create Unified ICM Call Scripts to Access HelloWorld and customhelloworld

Create a Unified ICM Script that accesses the Network VRU script you just created, and, through
the Network VRU script, accesses the HelloWorld application.

If you do not create the following script all in one session, save the script under the name
HelloWorld_ICM_Script. When you save the script, ICM activates the script and it is not
editable. To make the script editable:

•

If the file is closed, select File > Open and select Open Mode: Edit

•

If the file is still open, select the Edit Script icon (looks like a set of elements with a pencil
beside them).

Double-click the ICM Admin Workstation icon, then double-click the Script Editor entry to
open the ICM Script Editor.

Click File > New > Routing Script.

The work area opens and displays a Start icon.

Click View > Palette to display the work space palette.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)