Cisco Cisco Customer Voice Portal 8.0(1)

Add Call Transfer to the Exercise

In this extension to the comprehensive call flow model exercise, after the customhelloworld
message plays, the call is transferred to a specific extension on your VoIP test network.

Prerequisites:

•

Set up a VoIP network that is reachable by the lab machines.

•

Define the static route for the call transfer. Refer to 

.

In the following steps, modify the customhelloworld ICM call script to include a transfer to a
specific phone after the message is played.

Modify the customhelloworld ICM Script to Transfer the Call

To transfer the call, complete the following steps:

Double-click the ICM Admin Workstation icon, then double-click the Script Editor entry to
open the ICM script editor.

Click File > Open > customhelloworld_ICM_script to open your previously developed ICM
script that targets the customhelloworld voice application.

Click View > Palette to display the work space palette.

Click the Edit Script icon to enable edit mode (or select Script > Edit Script).

From the Script Editor Pallette, click the Targets tab and drag the Label object onto the work
area.

Figure 74: ICM Script - Add Call Transfer Label

Left click and drag the connection arrow from the Run Ext. Script element away from the End
element and release to remove the connection (or, select the connection and press Delete).

Right click the Label element and click Properties.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)