Cisco Cisco Customer Voice Portal 8.0(1)

Complete the following substeps to configure the Label element:

a.

On the Label tab, for Label Expression, enter the phone extension you want this call
transferred to (in this example 4001).

b.

Select Enable target requery to enable the ICM script to use the label.

c.

Click OK to save the label configuration.

Figure 75: ICM Script Editor - Configure Label

Position the Label element and the End element as shown in the following example.

a.

Click the Check Mark exit on Run Ext. Script and create a connection to the Label element.

b.

Click the Label element X and create a connection to the End element as shown.

Figure 76: ICM Script Editor- Transfer Call

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)