Cisco Cisco Customer Voice Portal 8.0(1)

Repeat the substeps in the previous step to create a schedule for TestCallsCustomHW associated
with the script customhelloworld_ICM_Script.

Click OK on the Call Type Manager window to save the schedules.

Exit the Script Editor.

Section E: Configuring Unified Communications Manager

The Cisco Unified Communications Manager interfaces with Unified CVP and the voice gateway
to provide support for VoIP calls. In the comprehensive exercise, POTS calls are converted to
VoIP calls and sent to Unified CM which forwards the calls to Unified CVP. Therefore all calls
for this exercise go through Unified CM.

For a discussion of the configuration needed for Unified CM and for the actual tasks used to
created the needed trunks and route patterns, refer to 

Complete the Main Exercise

Place calls into the system using the two configured numbers. Because the POTS calls are
converted to VoIP and sent to ICM, the numbers for POTS originated and VoIP originated calls
are the same.

Place the following calls:

1. To access HelloWorld: 8005557777

You should immediately hear brief music followed by the message: You have successfully
installed the Cisco VXML server.

2. To access customhelloworld: 7005557777

You should hear either the text message you configured in the customhelloworld Call
Studio script, or the holdmusic.wav file, if you configured the alternative version of the
voice application that does not use a TTS server.

Note: If you do not hear the expected response, refer to 

. Begin with the sub-section 

.

Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)