Cisco Cisco Customer Voice Portal 8.0(1)

Expand the Initial Exercises

Use this chapter to experiment with additional Unified CVP capabilities. You can add these
features to the standalone exercises or the comprehensive exercise.

This chapter contains the following topics:

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Use the VXML Server as a Media Server for Your Custom Media Files

This topic explains how to easily set up the Unified CVP VXML server as a media server and
how to create media files with the proper characteristics to work with the VXML server.

The topics cover the following requirements:

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Modify the directory structure of the VXML server to support media files.

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Create a media file with properties that the VXML server can use.

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Modify the Call Studio script, or the Unified ICM script to use the new "media" server.

Modify the Server Directory Structure to Work as a Media Server

As part of the prerequisites for these exercises, you installed the Unified CVP software on the
all-in-one-box server. During the installation process, one option you could have checked was
System Media Files on the Select Packages window. Refer to 

This selection creates two sub-folders on the Unified CVP server as follows:

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Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)