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Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

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Quick Start Guide
Collaboration Server 5.0 
Multi-session Agent
1
Access the Agent Desktop
To access the Agent Log In page for the 
multi-session agent desktop, go to the URL:
http://
_________________________________
To log in
Step 1
Enter the requested information.
Step 2
Click Log in.
Step 3
Accept any certificates that display.
2
Review Agent Desktop
Examine each area of the agent desktop:
•
The Agent Information area, at the top of the 
desktop, contains your name and icons for 
logout, options, help, and the secure socket 
layer.
•
The Meetings area contains active and waiting 
requests.
•
The Customer Info area contains caller 
information.
•
The Script Viewer area contains content 
developed by your administrator that you can 
share with callers. This content may include 
Web pages, Web page comparisons, chat 
messages, files, and PowerPoint presentations.
•
The Chat area allows you to chat online with 
callers.
•
By default, you view shared information in 
another browser window. 
3
Connect Callers
Your system administrator determines whether you 
connect requests automatically or manually. 
Automatic connect is the default setting.
To connect automatically
Click the Ready icon so that a green light appears. 
Requests automatically enter your Active list. They 
continue to do so until you have reached the 
maximum number of sessions determined by your 
System Administrator. 
To connect manually 
Step 1
Open a Queue and select a caller.
Step 2
Click the Connect icon. 
You are now in 
session with that caller and the caller appears 
in your Active list. 
4
Chat with Callers
Chat with callers to offer assistance.
To chat with callers 
Step 1
Type your chat in the Reply To section of 
the Chat area.
Note
If you are configured to use Spell 
Check, you can right-click on 
underlined words to select the 
correct spelling. 
Step 2
Press Enter or click the Send Reply icon to 
send the message.
Your message and the caller’s replies appear in the 
Chat Text section of the window.
You can also send scripted chat messages from the 
Script Viewer area.
5
Share Information
The Script Viewer area displays scripts that match 
certain skills. These scripts contain information 
chosen by your administrator, such as Web pages, 
Web page comparisons, files, PowerPoint 
presentations, chat messages, and speaker notes. 
To share scripted content from the Script Viewer 
area, the Script Share feature must be enabled. 
Enable or disable the feature by clicking the Script 
Share icon.
You can preview browser content, share script 
content, and share non-scripted Web pages. 
Table 1
Script Share Icon States
Script Share Icon
Indicates
Script Share is enabled.
Script Share is disabled.