Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide
Previewing Browser Content
You can preview both script content and regular
Web pages.
Web pages.
To preview script content
Step 1
If Script Share is enabled, click the Script
Share icon to disable the feature.
Share icon to disable the feature.
Step 2
Select the content that you want to share.
The content appears in your shared view
browser but is not sent to the caller.
The content appears in your shared view
browser but is not sent to the caller.
To preview Web pages
In your shared view browser, navigate to the page
that you want to preview. The page is not shared
with the caller.
that you want to preview. The page is not shared
with the caller.
Sharing using Script Share
You use Script Share to share script content.
To share content using Script Share
Step 1
Enable the Script Share feature by clicking
the Script Share icon.
the Script Share icon.
Step 2
Select the content that you want to share.
The content appears in your shared view
browser and in the caller’s browser. If you
select a chat message, the message appears
in the Chat area.
The content appears in your shared view
browser and in the caller’s browser. If you
select a chat message, the message appears
in the Chat area.
Sharing Using Share Page
Use Share Page to share Web pages that do not
appear in the Script Viewer area.
appear in the Script Viewer area.
To share Web pages using Share Page
Step 1
Navigate to the Web page in your shared
view browser.
view browser.
Step 2
Click the Share Page icon to send the page
to the caller. The page appears in the
caller’s browser.
to the caller. The page appears in the
caller’s browser.
6
Switch Sessions
You can switch between the sessions in your Active
list.
list.
If a caller sends you a text chat message while you
are engaged in a different session, a light appears
next to the caller’s name in the Active list. The light
changes from green to yellow to red over time and
may blink. The light remains on until you have
actually responded to the caller by either sending
information or a chat message.
are engaged in a different session, a light appears
next to the caller’s name in the Active list. The light
changes from green to yellow to red over time and
may blink. The light remains on until you have
actually responded to the caller by either sending
information or a chat message.
To switch sessions
Click on the caller that you want to answer. The
agent desktop changes to reflect your current
session.
agent desktop changes to reflect your current
session.
7
Disconnect a Caller
When you have finished a session with a caller,
disconnect the caller using the Disconnect icon.
disconnect the caller using the Disconnect icon.
To disconnect a caller
Step 1
Click the caller’s name in the Active list.
Step 2
Click the Disconnect icon.
8
Log Out
When you want to exit Collaboration Server, log
out using the Logout icon.
out using the Logout icon.
To log out
Step 1
Make sure you are Not Ready.
Step 2
Click the Logout icon.
Step 3
Close your browser if you are not
immediately logging back in.
immediately logging back in.