Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

Collaboration Server Administration Guide – Version 5.0 

 Note: If you enable a peripheral during the integration then Collaboration Server 
is automatically set as an ARM (Agent Reporting and Management) server. It may 

also still be set to be a routing server.  
 

 
 At least one Collaboration Server in the network must be a routing server, if this 

is the only Collaboration Server then you must enable this one as a routing 
server.  

Select these options.... 

...if this is true about your Collaboration Server: 

Routing 

This Collaboration Server will be used to submit requests to the ICM
only. Agents and skill groups will not be created on this 
Collaboration Server. 

If you choose this option, the Media Routing (MR) 
interface will be enabled on the Collaboration Server 

when you restart Collaboration Server. 

Agent Reporting and 
Management 

Agents and skill groups will be created on this Collaboration Server. 
However, this Collaboration Server will not be used to send Web 
requests to the ICM central controller. 

If you choose this option, the Agent Reporting and 
Management (ARM) interface will be enabled on the 

Collaboration Server when you restart Collaboration 
Server. 

Routing and Agent Reporting 
and Management 

This Collaboration Server will be used to submit requests to the ICM
central controller. Agents and skill groups will also be created on 
this Collaboratin Server. 
If you choose both of  these options, the MR interface and the ARM 
interface will be enabled on the Collaboration Server when you 
restart Collaboration Server. 

  

2.  If you choose Routing, click the Queue link to create an ICM queue that will 

submit Web requests to the ICM central controller. 

3.  Click Finish to complete the Integrate with ICM wizard. You will be prompted to 

reboot your system. 

If you are using legacy ACDs for Blended Collaboration, or Web or Delayed Callback, 
you must create ACD queues on the Collaboration server. ACD queues are used to 
communicate with Media Blender.  

Note that, in this configuration, requests are still submitted to the ICM queue. 
However, after the ICM routes the request and returns a label to the Collaboration 

Server, the request resides in the ACD queue, until it is put into session with an 

70