Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

Collaboration Server Administration Guide – Version 5.0 

Basic ACD routing refers to the Media Blender enabling ACD routing of 
Web requests. Ensuring this configuration is setup correctly requires 

an understanding of the configuration necessary on the Collaboration 
Server, the Media Blender, and the ACD used as the routing engine. 

NOTE: The information in this section does not apply to Collaboration Server and 

Media Blender in an ICM-integrated environment. 

To understand a basic Media Blender configuration, familiarize yourself with these 

topics: 

•  About Basic Media Blender Setup 

•  About ACD/Media Blender Setup 

•  Configuring Media Blender Connections 

For information on 

See 

Media Blender 
Configuration 

The Cisco Media Blender Administration Guide 

  

72