Cisco Cisco Collaboration Server Dynamic Content Adapter Maintenance Manual

Cisco Collaboration Server ScriptBuilder Guide – Version 5.0 

User-defined scripts are Web collaboration scripts that you create through third-party 

HTML editors.  To create a script, you use HTML code and supported JavaScript 
functions. 

The following topics provide a more detailed discussion of user-defined scripts: 

•  User-defined script content 

•  Benefits of creating user-defined scripts 

•  Relationship between user-defined scripts and ScriptBuilder 

•  User-defined scripts in the Script Viewer 

Script content refers to the information that an agent can access from a script.  For 
example, an agent may be able to share a Web page, and a chat message from a 

certain script. This Web page and chat message are the script's content.  You add 
the content to your user-defined script when you create the script. 

Using HTML and the JavaScript functions that Collaboration Server supports, you can 
add the following types of content to your scripts: 

  

Content Type 

Description 

Web pages 

You can add any URL on the World Wide Web to your script.   

Web page comparisons 

You can add two URLs that will appear side-by-side in the 
caller's browser.  Agents use this comparison to show callers 

the differences between products and/or services. 

Chat messages 

You can add standard chat messages.   

Speaker notes 

You can include notes that help the agent understand the 
script content.   

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