Cisco Cisco Collaboration Server Dynamic Content Adapter Maintenance Manual

Cisco Collaboration Server ScriptBuilder Guide – Version 5.0 

Creating user-defined scripts offers you the following benefits: 

•  If you know JavaScript and HTML, you can create scripts quickly and easily 

•  You control the appearance of the script within the agent's Script Viewer.  For 

example, you select the text formatting and the color of the background, links, 

and text.  You can also add images and other features to your scripts. 

Although user-defined scripts offer you many benefits, you cannot add PowerPoint 

presentations or files to your user-defined scripts.  If you want to add PowerPoint 
presentations or files, or do not want to write the code for your script, you may want 
to create a script through ScriptBuilder.  ScriptBuilder guides you through the script 

creation process and allows you to add PowerPoint presentations and files to your 
scripts. 

Although you create user-defined scripts using HTML and JavaScript functions, you 
must perform script administration through ScriptBuilder.  ScriptBuilder allows you to 

accomplish the following administrative tasks: 

•  Provide a name and description for the script on the Collaboration Server 

•  Give the Collaboration Server the path to the script, which allows the script to 

appear in the Script Viewer on the agent desktop 

•  Associate the script with skill groups, which determines which agents can use the 

script 

•  Delete the script from Collaboration Server when it is no longer needed 

Agents share scripts from the Script Viewer area of the agent desktop. The left side 
of the Script Viewer displays the script menu, which includes the scripts that an 

agent can access.  The script menu can include only ScriptBuilder scripts, only user-
defined scripts, or a mixture of both.   

When an agent selects a user-defined script, the script's contents appear in the 

entire the Script Viewer area.  Agents share items from this list of contents by 
clicking the titles of script items.  You should include a Back button or link in the 

script so that agents can return to the script menu. 

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