Cisco Cisco Collaboration Server Dynamic Content Adapter Maintenance Manual
Cisco Collaboration Server ScriptBuilder Guide – Version 5.0
Avoiding SPLIT Web Pages
When an agent shares a Web page or Web page comparison with a caller, the Web
address of the page is shared with each participant's browser and the participant's
browser opens the Web page from the server. Each participant opens the Web page
browser opens the Web page from the server. Each participant opens the Web page
individually, which allows the participant to use the page independently of other
participants.
participants.
The Web page sharing process is usually simple and effective. However, if you
include SPLIT Web pages or Web page comparisons in your script, agents may
include SPLIT Web pages or Web page comparisons in your script, agents may
encounter some difficulties when sharing these pages. SPLIT stands for Web pages
that are Secure, Personalized, Live, Interactive, and/or Transactional. The following
table describes each of these types of Web pages and the issues that agents may
that are Secure, Personalized, Live, Interactive, and/or Transactional. The following
table describes each of these types of Web pages and the issues that agents may
experience when trying to share these pages.
Type of Web
Page
Page
Description
Issues Agents May Encounter
Secure
Secure Web pages contain content
that can be accessed only by a
specific person or group of people.
For example, the Web page may
specific person or group of people.
For example, the Web page may
require a login password or detect
the IP address of the computer
the IP address of the computer
trying to access the Web page.
If an agent shares a secure Web page,
any participant who is not authorized
to view the Web page cannot open the
page.
to view the Web page cannot open the
page.
Personalized Personalized Web pages tailor the
content in the page to the person
viewing the page. The Web page
may use a cookie to display
may use a cookie to display
personalized content, such as
advertisements based on the
products that the person has
advertisements based on the
products that the person has
ordered from the Web site in the
past.
past.
If an agent shares a personalized Web
page, the content of the page may be
page, the content of the page may be
different for each participant.
Live
Live Web pages contain content
that changes based on factors such
as the time the page was requested
as the time the page was requested
or actions that the person viewing
the page has performed. For
example, an online stock ticker
the page has performed. For
example, an online stock ticker
displays different information based
on the time the information was
on the time the information was
If an agent shares a live Web page,
the content of the page may be
different for each participant,
different for each participant,
depending on the time that the Web
page appears in the participants'
browsers.
page appears in the participants'
browsers.
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