Cisco Cisco Collaboration Server Dynamic Content Adapter Maintenance Manual

Cisco Collaboration Server ScriptBuilder Guide – Version 5.0 

ScriptBuilder maintenance includes: 

•  Removing unnecessary scripts and script content 

•  Backing up the ScriptBuilder Content directory and user-defined scripts 

Using the ScriptBuilder feature, you can delete any scripts or script items from the 

Collaboration Server database.  By deleting unnecessary scripts and script content, 
you increase the amount of free memory in the database.   

In addition to preserving memory, removing unnecessary scripts and script content 

improves script manageability and effectiveness.  You have fewer scripts to maintain 
and organize when you delete idle or obsolete scripts and you make the remaining 

scripts more concise and helpful by removing content that is not being used to assist 
callers.   

Review your scripts regularly.  You may want to ask agents for feedback on the 
scripts, including how often they use specific scripts and script content.  Delete any 

scripts that are no longer in use, and remove script content that agents are not 
sharing often.    

When you upload content to a script, the content is stored in the ScriptBuilder 
Content directory, located at drive:\Cisco_CS\pub\html\scriptBuilder\content.  You 

should back up this directory and your user-defined scripts regularly to maintain and 
protect a current copy of your scripts.   

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