Cisco Cisco WebEx Support Center WBS29.13 User Guide
Chapter 1: New to Remote Support?
4
Option.
Description
which you can remotely control the customer's desktop.
Share View
Send a request to a customer to open a view of your desktop on his or
her computer. Once the customer approves your request, a sharing
window opens on the customer's computer, displaying your desktop.
The customer can view any actions that you take on your desktop.
her computer. Once the customer approves your request, a sharing
window opens on the customer's computer, displaying your desktop.
The customer can view any actions that you take on your desktop.
Share Control
Send a request to a customer to open a view of your desktop on his or
her computer and let the customer control your desktop. Once the
customer approves your request, a sharing window opens on the
customer's computer, displaying your desktop. The customer has full
control of your on your desktop.
her computer and let the customer control your desktop. Once the
customer approves your request, a sharing window opens on the
customer's computer, displaying your desktop. The customer has full
control of your on your desktop.
CSR dashboard Application tab
Option
Description
Request View
Send a request to a customer to view an application on his or her
computer. Once customer approves your request, the customer can
select an application to share. A sharing window then opens on your
computer, in which you can view the customer's application and any
actions that the customer takes in the application.
computer. Once customer approves your request, the customer can
select an application to share. A sharing window then opens on your
computer, in which you can view the customer's application and any
actions that the customer takes in the application.
Request Control
Send a request to a customer to control an application on his or her
computer. Once customer approves your request, the customer can
select an application to share. A sharing window then opens on your
computer, in which you can remotely control the customer's
application.
computer. Once customer approves your request, the customer can
select an application to share. A sharing window then opens on your
computer, in which you can remotely control the customer's
application.
Share View
Send a request to a customer to open a view of your application on his
or her computer. Once the customer approves your request, you can
select an application to share. A sharing window then opens on the
customer's computer, displaying your application. The customer can
view any actions that you take in your application.
or her computer. Once the customer approves your request, you can
select an application to share. A sharing window then opens on the
customer's computer, displaying your application. The customer can
view any actions that you take in your application.
Share Control
Send a request to a customer to open a view of your application on his
or her computer and let the customer control your application. Once
the customer approves your request, you can select an application to
share. A sharing window then opens on the customer's computer,
displaying your application. The customer has full control of your
application.
or her computer and let the customer control your application. Once
the customer approves your request, you can select an application to
share. A sharing window then opens on the customer's computer,
displaying your application. The customer has full control of your
application.