Cisco Cisco WebEx Support Center WBS29.13 User Guide
Chapter 1: New to Remote Support?
6
Set up Support Manager manually
To conduct a support session with a customer, both you and your customer must have
Remote Support installed on your computers.
Remote Support installed on your computers.
Unless your system or network policies restrict it, Support Center automatically
installs Remote Support on your computer the first time you either start or join a
support session. Installation takes only a few moments, so you normally do not
experience a delay in starting or joining a session.
installs Remote Support on your computer the first time you either start or join a
support session. Installation takes only a few moments, so you normally do not
experience a delay in starting or joining a session.
1
Go to your Support Center website.
2
On the navigation bar, expand Support.
3
Under Downloads, select Download Support Manager for Windows.