Cisco Cisco WebEx Support Center WBS29.13 User Guide
Chapter 6: Share Desktops and Applications
37
A message appears, informing you that the customer has received your request.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
The customer must grant permission to you by clicking OK in the message box
that appears on their screen.
3
Click OK to close the message box on your computer.
Once the customer grants permission to you, the Application Control dialog box
appears on the customer's computer.
appears on the customer's computer.
4
Ask the customer to choose the application that you want to control.
If necessary, provide the customer with instructions for choosing an application.
More…
(on page 37)
Once the customer chooses the application that you want to control, it appears in
a sharing window on your computer.
a sharing window on your computer.
5
To begin controlling the application, click your mouse button in the sharing
window.
window.
Note:
For tips that can help you to share more effectively, see
Tips for sharing desktops or applications
(on page 43).
If you are already viewing a customer's application, requesting remote control allows you to
control only that application. If you want to control another application, you must first stop
control only that application. If you want to control another application, you must first stop
sharing the application that you are viewing, then request remote control.
A customer can take back control of an application at any time by clicking his or her mouse
button in the application. You can also take control again by clicking your mouse button in
button in the application. You can also take control again by clicking your mouse button in
the sharing window.
The customer can choose additional applications for you to control from Application Control
dialog box, so you can control multiple applications simultaneously.
A customer can allow you full viewing privileges during the support session, without having
to grant permission to you each time you request to do so.
More…
(on page 14)
Help a customer to share an application
Once a customer accepts your request to view or control an application, the
Application View or Application Control dialog box appears on the customer's screen.
Application View or Application Control dialog box appears on the customer's screen.
By default, the dialog box shows a list of all applications currently running on the
customer's computer.
customer's computer.
1
Instruct the customer to do one of the following:
If the application you want to view or control is currently running, ask the
customer to select it in the list, and then click Share.
customer to select it in the list, and then click Share.