Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
1.
On the Provisioning Extension Diagnostics page, scroll down to the System Status pane.
2.
View the following color-coded status circles:
—
Red circles indicate an error or warning.
—
Gray circles indicate 'No status Available'.
—
Green circles indicate Successful status.
3.
To attempt to fix a problem or to update the status of a service, click the corresponding button:
—
System Status: click Cleanup.
This action cleans up the delta table in the database, which holds information about data changes such as
user and group updates. The accumulation of changes in the delta table can cause the database to grow over
time.
This action cleans up the delta table in the database, which holds information about data changes such as
user and group updates. The accumulation of changes in the delta table can cause the database to grow over
time.
—
User Import Status: click User Import.
This action initiates a full import from the user repository to the target service.
This action initiates a full import from the user repository to the target service.
—
Device Import Status: click Device Import.
This action initiates a full import from the device repository to the target service.
This action initiates a full import from the device repository to the target service.
4.
View the Cleanup Status circle to confirm that the problem has been fixed.
Typically, the status changes to orange indicating it is awaiting processing, to a cog wheel indicating that the task
is in progress, to a green circle indicating that the status is now OK.
Typically, the status changes to orange indicating it is awaiting processing, to a cog wheel indicating that the task
is in progress, to a green circle indicating that the status is now OK.
Restarting the TMS Provisioning Extension Windows Service
In some error situations, restarting the Windows service may be necessary to allow Cisco TMSPE to resolve the problem.
In certain scenarios this is also indicated as the "Corrective action" for an alarm on the TMS Provisioning Extension
Diagnostics page.
In certain scenarios this is also indicated as the "Corrective action" for an alarm on the TMS Provisioning Extension
Diagnostics page.
To restart the service:
1.
Open Server Manager.
2.
Go to Configuration > Services.
3.
Locate the TMS Provisioning Extension service and click Restart.
Note that initialization of the service may take 3-4 minutes, during which the Cisco TMSPE parts of Cisco TMS will be
unavailable.
unavailable.
Logs
Cisco TMSPE and Cisco TMS Logs
To get a snapshot of all available logs for Cisco TMSPE and Cisco TMS:
1.
Go to Administrative Tools > TMS Server Maintenance.
2.
Click Download Log Files.
Troubleshooting the Installation
Checking the Installation Log
If problems occur during the installation of Cisco TMSPE to the Cisco TMS server, refer to the Cisco TMSPE Install Log.
The Cisco TMSPE Install log can be found in:
The Cisco TMSPE Install log can be found in:
C:\Program Files(x86)\TANDBERG\TMS\TMSProvisioningExtension\app\logs
This log is also included in the archive of logs provided when going to Administrative Tools > TMS Server Maintenance
and clicking Download Log Files.
and clicking Download Log Files.
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Cisco TelePresence Management Suite Provisioning Extension with Cisco Unified CM Deployment Guide