Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Troubleshooting
This section describes the Cisco TMSPE built-in diagnostic tools and describes troubleshooting scenarios and
strategies.
strategies.
Running Cisco TMSPE Diagnostics
Cisco TMSPE runs a regular health check every 30 minutes, and displays problems encountered in a list of alarms
available in Cisco TMS at Administrative Tools > Diagnostics > Provisioning Extension Diagnostics. The health check
monitors all services (for example, user repository, user preference, and phone book), and underlying resources such as
database connectivity and internal messaging communications.
available in Cisco TMS at Administrative Tools > Diagnostics > Provisioning Extension Diagnostics. The health check
monitors all services (for example, user repository, user preference, and phone book), and underlying resources such as
database connectivity and internal messaging communications.
Additional system monitoring takes place every 10 minutes and reports issues such as low disk space and high system
memory usage.
memory usage.
Diagnostics problems detected during a health check or as a result of system monitoring are displayed in the Alarms
pane.
pane.
Information displayed on the Provisioning Extension Diagnostics page is not refreshed automatically. To update the
information, reload the page.
information, reload the page.
Running a health check
To trigger a health check at any time:
1.
In Cisco TMS, go to Administrative Tools > Provisioning Extension Diagnostics.
2.
Above the Alarms pane, click Run Health Check.
A message is displayed when the health check has completed. Any new alarms are displayed in the Alarms
pane.
A message is displayed when the health check has completed. Any new alarms are displayed in the Alarms
pane.
3.
Click the icon in the Details column to view a description of the issue and suggestions for corrective actions in the
Alarm Detail dialog box.
Alarm Detail dialog box.
4.
Complete one of the following actions:
—
Acknowledge the problem and remove it from the Alarms pane by clicking Acknowledge.
—
Keep the item in the Alarms pane by clicking Cancel.
Viewing system status
The services that contribute to the provisioning extension solution are monitored regularly to determine their current
status.
status.
To view system status and take remedial action:
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Cisco TelePresence Management Suite Provisioning Extension with Cisco VCS Deployment Guide