Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Viewing system status
The services that contribute to the provisioning extension solution are monitored regularly to determine their
current status.
current status.
To view system status and take remedial action:
1. On the
Provisioning Extension Diagnostics
page, scroll down to the
System Status
pane.
2. View the color-coded status circles. Red circles indicate an error or warning.
3. To attempt to fix a problem, click the corresponding button:
l
System Status: click Cleanup.
This action cleans up the delta table in the database, which holds information about data changes such
as user and group updates. The accumulation of changes in the delta table can cause the database to
grow over time.
This action cleans up the delta table in the database, which holds information about data changes such
as user and group updates. The accumulation of changes in the delta table can cause the database to
grow over time.
l
User Import Status: click User Import.
This action initiates a full import from the user repository to the target service.
This action initiates a full import from the user repository to the target service.
l
Device Import Status: click Device Import.
This action initiates a full import from the device repository to the target service.
This action initiates a full import from the device repository to the target service.
4. View the Cleanup Status circle to confirm that the problem has been fixed.
Typically, the status changes to orange indicating it is awaiting processing, to a cog wheel indicating that
the task is in progress, to a green circle indicating that the status is now OK.
the task is in progress, to a green circle indicating that the status is now OK.
Viewing Cisco VCS communication history
On the
Provisioning Extension Diagnostics
page you can also check the recent history of attempts made
by Cisco VCS to poll Cisco TMSPE for data.
All currently active Cisco VCSs are listed in the
Cisco VCS Communication
pane. The timestamp for the
most recent poll is displayed in the Last Call Time column.
Viewing how long ago the most recent polling attempt was made may help you to identify the root cause of a
problem.
problem.
Restarting the TMS Provisioning Extension Windows service
In some error situations, restarting the Windows service may be necessary to allow Cisco TMSPE to resolve
the problem. In certain scenarios this is also indicated as the "Corrective action" for an alarm on the
the problem. In certain scenarios this is also indicated as the "Corrective action" for an alarm on the
TMS
Provisioning Extension Diagnostics
page.
To restart the service:
1. Open Server Manager.
2. Go to
Configuration > Services
.
3. Locate the TMS Provisioning Extension service and click Restart.
Note that initialization of the service may take 2-3 minutes, during which the Cisco TMSPE parts of Cisco
TMS will be unavailable.
TMS will be unavailable.
Cisco TMSPE Provisioning Deployment Guide
Page 69 of 78
Troubleshooting