Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Unable to find valid certification path to requested target
If the Provisioning Extension Diagnostics show a red circle for the Phone Book service:
1. Click Cleanup.
2. After a few minutes, run a health check to refresh the information display.
3. If the circle is still red, check the log. If the tmsprovisioningextension.log file contains the following
line:
Caused by: javax.net.ssl.SSLHandshakeException:
Caused by: javax.net.ssl.SSLHandshakeException:
sun.security.validator.ValidatorException: PKIX path building failed:
sun.security.provider.certpath.SunCertPathBuilderException: unable to find
valid certification path to requested target
a. Place your certificate file somewhere on the Cisco TMS server.
b. Update the JRE keystore from JRE_HOME\bin on the server using the following command:
b. Update the JRE keystore from JRE_HOME\bin on the server using the following command:
keytool -import -alias myprivateroot -keystore ..\lib\security\cacerts -
file c:\hello.cer
c. Enter the password for the keystore when prompted. The default password is changeit.
Provisioning problem scenarios
Database connection failure
When Cisco TMSPE fails to connect to the database, an error message will appear in the lower right corner
when accessing the
when accessing the
Users
page. No alarms will be raised in the diagnostics, but red indicators will show that
the services are not functioning.
"The specified network name is no longer available"
If Cisco TMS is set up with Microsoft SQL Server Data Engine using the Named Pipe protocol and
connections to the database start failing with the error message "The specified network name is no longer
available", the required hotfixes for Windows Server have not been applied.
connections to the database start failing with the error message "The specified network name is no longer
available", the required hotfixes for Windows Server have not been applied.
AD import with Kerberos fails
If you have configured a user import from Active Directory with Kerberos authentication and it fails with an
error in the tmsprovisioningextension.txt log as indicated below, you are most likely running an
unsupported version of Java.
error in the tmsprovisioningextension.txt log as indicated below, you are most likely running an
unsupported version of Java.
To address the issue:
1. Stop the Provisioning Extension Windows service.
2. Uninstall Java 6.
3. Install Java 7 update 17 (32-bit or 64-bit).
If changing from a 32-bit to a 64-bit version of Java, you must also re-install Cisco TMSPE.
4. Restart the Windows service.
Log excerpts
Look for messages like these in the log:
Cisco TMSPE Provisioning Deployment Guide
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Troubleshooting