Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
If Cisco VCS limitations are still exceeded, view the Cisco VCS event log for details.
n
Move groups to a cluster with available capacity if user and/or FindMe limitations are exceeded.
n
Reduce the total number of phone book entries in Cisco TMS if it exceeds 200 000.
"Unrecognized data format"
If the ticket reports that "One or more records imported from the TMS Provisioning Extension services have
been dropped due to unrecognized data format", the problem is one of the following:
been dropped due to unrecognized data format", the problem is one of the following:
n
The record is not in a recognized format
n
A mandatory field, for example FindMe URI, is either empty or missing from the record
n
A field contains the wrong type of data/an invalid value
Corrective actions:
1. See the Cisco VCS event log for details.
2. Correct the errors based on the event log.
Users get "Out of licenses" message
If users get an error message saying "Out of Licenses" when signing in to Cisco Jabber Video for
TelePresence, this usually indicates that the maximum concurrent number of users has been exceeded.
However, if this happens immediately after setting up Cisco TMSPE, the message may be due to a
misconfiguration.
TelePresence, this usually indicates that the maximum concurrent number of users has been exceeded.
However, if this happens immediately after setting up Cisco TMSPE, the message may be due to a
misconfiguration.
To check this:
1. Go to
Systems > Navigator
.
2. Select the Cisco VCS the client is trying to sign into and go to the
Provisioning > Devices
pane.
3. In the
Devices
pane, make sure Enable Service is selected.
Signing in fails when no template available
A device will not be able to sign in for provisioning if no template exists for the type of device. If no template
exists for its version, Cisco TMSPE will fall back to the latest template available for earlier versions. Note
that Cisco TMSPE cannot fall back to a newer template if none exists for the specific version of device or
earlier.
exists for its version, Cisco TMSPE will fall back to the latest template available for earlier versions. Note
that Cisco TMSPE cannot fall back to a newer template if none exists for the specific version of device or
earlier.
If a particular type of device fails to sign in:
1. In Cisco VCS, go to
Status > Logs > Event Log
.
2. If the log contains an error message similar to this, Cisco TMSPE has not been set up with a template for
the device:
provisioning: Level="ERROR" Detail="Failed to provision user" User-URI="
provisioning: Level="ERROR" Detail="Failed to provision user" User-URI="
[user's SIP URI]" Reason="No provisioning template document found" Device-
.
Cisco TMSPE Provisioning Deployment Guide
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Troubleshooting