Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Troubleshooting
Cisco TMSPE Provisioning Deployment Guide
Page 71 of 88
Provisioning logs
Cisco TMSPE and Cisco TMS logs
To get a snapshot of all available logs for Cisco TMSPE and Cisco TMS:
1. Go to
Administrative Tools > TMS Server Maintenance
.
2. Click Download Log Files.
Cisco VCS logs
n
Go to
Status > Logs > Network Log
to see registrations, failed registrations and other network traffic.
n
Go to
Status > Logs > Event Log
for a listing of all events.
n
Go to
Status > Logs > Configuration Log
to get an overview of Cisco VCS configuration changes.
Endpoint logs
For hard endpoints, browse to their IP address to view/download logs.
Troubleshooting the installation
Checking the installation log
If problems occur during the installation of Cisco TMSPE to the Cisco TMS server, refer to the Cisco TMSPE
Install Log. The Cisco TMSPE Install log can be found in:
Install Log. The Cisco TMSPE Install log can be found in:
C:\Program Files\TANDBERG\TMS\TMSProvisioningExtension\app\logs
This log is also included in the archive of logs provided when going to
Administrative Tools > TMS Server
Maintenance
and clicking Download Log Files.
Unable to establish SQL connection through Java runtime...
If you get this error while running the Cisco TMSPE installer, make sure your SQL Server Browser is in a
running state. SQL Server Browser is used by the SQL client to resolve named instances and port numbers.
running state. SQL Server Browser is used by the SQL client to resolve named instances and port numbers.
To view the SQL Server Browser and start it if necessary:
1. Open one of the following on your SQL server:
l
Go to SQL configuration manager and open SQL server services.
l
Go to
Computer Management > Services and Applications > Services
.
2. Locate the SQL Server Browser service and start it if it is not running.
If you opt not to start the service, you must provide a port number in the Cisco TMSPE installer. The only
format supported for entering the port number is <INSTANCE NAME>:<port number>.
format supported for entering the port number is <INSTANCE NAME>:<port number>.
Note however that named instances by default use dynamic TCP ports, which would break the connection
on reboot of the database server. We therefore strongly recommend keeping SQL Server Browser running.
on reboot of the database server. We therefore strongly recommend keeping SQL Server Browser running.