Cisco Cisco TelePresence Management Suite (TMS) Version 15 Installation Guide
Troubleshooting
Cisco TMSPE Provisioning Deployment Guide
Page 72 of 88
Unable to find valid certification path to requested target
If the Provisioning Extension Diagnostics show a red circle for the Phone Book service:
1. Click Cleanup.
2. After a few minutes, run a health check to refresh the information display.
3. If the circle is still red, check the log. If the tmsprovisioningextension.log file contains the following
line:
Caused by: javax.net.ssl.SSLHandshakeException:
Caused by: javax.net.ssl.SSLHandshakeException:
sun.security.validator.ValidatorException: PKIX path building failed:
sun.security.provider.certpath.SunCertPathBuilderException: unable to find
valid certification path to requested target
a. Place your certificate file somewhere on the Cisco TMS server.
b. Update the JRE keystore from JRE_HOME\bin on the server using the following command:
b. Update the JRE keystore from JRE_HOME\bin on the server using the following command:
keytool -import -alias myprivateroot -keystore ..\lib\security\cacerts -
file c:\hello.cer
c. Enter the password for the keystore when prompted. The default password is changeit.
Migration troubleshooting
If problems arise during migration, these will be reported when the tool has finished running. Severe problems
will cause migration to be interrupted before completion.
will cause migration to be interrupted before completion.
Re-running the migration tool
To verify migration failure, or to retry migration after addressing the problems reported as described below, re-
run the migration tool:
run the migration tool:
1. Launch the tool from c:\Program
Files\TANDBERG\TMS\TMSProvisioningExtension\migration-tool\start-
migration.bat
.
2. Re-run the migration tool as many times as needed for successful migration prior to switching to
Provisioning Extension mode.
Note that there is no need to re-run the Cisco TMSPE installer due to migration failure. When the migration
tool is run for the first time, the installation has already been completed
tool is run for the first time, the installation has already been completed
Fixing problems reported by the tool
Issues that may will cause migration to fail are described in the following, with recommended corrective
actions.
actions.
Note that not all failures reported by the migration tool are critical or prevent it from completing the migration
process. After reviewing the problems reported and re-running the migration tool, you may choose to
disregard certain failures and proceed to switch to Provisioning Extension mode.
process. After reviewing the problems reported and re-running the migration tool, you may choose to
disregard certain failures and proceed to switch to Provisioning Extension mode.
Unable to communicate with the TMS Provisioning Extension service
If the migration tool fails with the error message "Unable to communicate with the TMS Provisioning
Extension service.Please verify that the Windows service is running.", the Windows service is most likely
not running or needs to be restarted. Note also that the service takes some time to initialize after restarting.
Extension service.Please verify that the Windows service is running.", the Windows service is most likely
not running or needs to be restarted. Note also that the service takes some time to initialize after restarting.