Cisco Cisco TelePresence Management Suite (TMS) Version 15
Diagnostics
Cisco TMS Provisioning Deployment Guide
Page 34 of 47
Clustered Cisco VCSs
Diagnosis
Description
Fix or set settings
Verify that the
Cisco TMS
Agent
Diagnostics
API is
available and
working
properly.
Cisco TMS
Agent
Diagnostics
API is
available and
working
properly.
If the diagnostics API is not
available, further diagnostics is
not possible.
available, further diagnostics is
not possible.
Make sure that the Cisco TMS Agent Service is running.
Verify that all
OpenDS
database
indexes are
installed.
OpenDS
database
indexes are
installed.
If the indexes are not installed it
may cause slow OpenDS
searches or missing phonebooks
which can result in registered
users not being found.
may cause slow OpenDS
searches or missing phonebooks
which can result in registered
users not being found.
Disable and re-enable replication.
Go to the
Systems > Navigator > TMS Agent
tab.
1. Clear Enable Cisco TMSAgent Data Replication.
2. Click Save Settings.
3. Go back and select Enable Cisco TMSAgent Data
2. Click Save Settings.
3. Go back and select Enable Cisco TMSAgent Data
Replication.
4. Click Save Settings.
Verify that the
replication
status,
reported by
OpenDS is
normal.
replication
status,
reported by
OpenDS is
normal.
If replication status is degraded,
and this status remains the same
over several hours, replication to
this Cisco VCS needs to be
disabled and then re-enabled
again.
and this status remains the same
over several hours, replication to
this Cisco VCS needs to be
disabled and then re-enabled
again.
Disable and re-enable replication.
Go to
Systems > Navigator > Cisco TMS Agent
tab.
1. Clear Enable Cisco TMSAgent Data Replication.
2. Click Save Settings.
3. Go back and select Enable Cisco TMSAgent Data
2. Click Save Settings.
3. Go back and select Enable Cisco TMSAgent Data
Replication.
4. Click Save Settings.
Verify that
OpenDS
database
indexes are
not degraded
OpenDS
database
indexes are
not degraded
If the indexes are degraded it may
cause slow or faulty OpenDS
searches, which may result in
registered users not being found.
cause slow or faulty OpenDS
searches, which may result in
registered users not being found.
Click the Fix button to correct degraded indexes.
Verify that the
VCS has one
or more
subzones
configured.
VCS has one
or more
subzones
configured.
Subzones are set up for the
purpose of bandwidth
management. An Endpoints/Movi
client that registers to a VCS is
allocated to the appropriate
subzone based on its IP address.
If the endpoint's IP address does
not match any of the subzones, it
is assigned to the Default
Subzone.
purpose of bandwidth
management. An Endpoints/Movi
client that registers to a VCS is
allocated to the appropriate
subzone based on its IP address.
If the endpoint's IP address does
not match any of the subzones, it
is assigned to the Default
Subzone.
For more details, see section Zones and neighbors in
the Cisco VCS Administrator Guide.
the Cisco VCS Administrator Guide.
Verify that
Calls to
unknown IP
addresses is
set to
"Indirect" on
the VCS
Control.
Calls to
unknown IP
addresses is
set to
"Indirect" on
the VCS
Control.
Calls to unknown IP addresses
should be set to "Indirect" because
the Cisco VCS Control will handle
corporate internal calls only. The
"Indirect" setting means that the
Cisco VCS will query its neighbors
for the remote address and if
permitted will route the call
through the neighbor.
should be set to "Indirect" because
the Cisco VCS Control will handle
corporate internal calls only. The
"Indirect" setting means that the
Cisco VCS will query its neighbors
for the remote address and if
permitted will route the call
through the neighbor.
Click the Set button to set Calls to unknown IP
addresses to Indirect.
addresses to Indirect.