Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Conference Scenarios
This section covers possible issues with Cisco TMS conferences.
Call Does Not Start
If the log in the Conference Control Center is almost empty, containing only one line that says "Created", or several
related to conference changes but none to the launching of the conference, try the steps below.
related to conference changes but none to the launching of the conference, try the steps below.
Basic Steps
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Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-liveservice.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-liveservice.txt on the server.
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for more information on this Windows service.
Advanced Steps
Using Wireshark, verify that Cisco TMS is sending commands to all systems involved in the call.
Java Applet Scenarios
The Conference Control Center and Graphical Monitor use a Java applet for displaying dynamic information. This
section covers possible troubleshooting scenarios involving the Java applet and how to resolve them.
section covers possible troubleshooting scenarios involving the Java applet and how to resolve them.
Username and Password Prompt Keeps Reappearing
The Java Applet will require the users to authenticate themselves if the Cisco TMS server is not part of the domain (or
trusted by the domain) that the user is logged into.
trusted by the domain) that the user is logged into.
Basic Steps
Insert the username and password when prompted for each session.
Advanced Steps
Make the Cisco TMS server part of the domain.
Applet does not Load
Java Runtime Environment may not be installed on the computer, and the computer does not have direct access to
the Internet to download it automatically.
the Internet to download it automatically.
If the applet is installed, but not loading, a proxy server might be preventing the Java applet from retrieving the
necessary data from the Cisco TMS server. To open the Java console, right-click the Java icon in the systray and
select Open Console. Error messages stating "Unknown source" will be displayed. To solve this problem, try one or
more of the points below.
necessary data from the Cisco TMS server. To open the Java console, right-click the Java icon in the systray and
select Open Console. Error messages stating "Unknown source" will be displayed. To solve this problem, try one or
more of the points below.
Basic Steps
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to download and install Java.
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If using the server's IP address when accessing Cisco TMS, try again with the hostname for the Cisco TMS
server.
server.
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Configure the Java client through the Java Control Panel to use Direct Connection rather than using the
browser's proxy settings.
browser's proxy settings.
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting