Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
To fix the problem;
1.
Open the Java Control Panel (in your computer's Control Panel)
2.
Click the General tab.
3.
Click View...
4.
Go toTemporary Internet Files.
5.
Delete files with extension .jar.
Out of Memory
Depending on the number of systems in your Cisco TMS installation and the number of ongoing conferences, users
might experience memory problems with Conference Control Center or Graphical Monitor. The reason for this is that
Java Applets as a default are only allowed to use 64 MB of memory. If you are having problems with out of memory
exceptions you will experience that the Applets might ‘hang' or seem very slow and find traces of OutOfMemory
exceptions in the Sun Java Console found under the Tools menu in Internet Explorer. To avoid the problem you can
increase the maximum amount of memory these Applets can use.
might experience memory problems with Conference Control Center or Graphical Monitor. The reason for this is that
Java Applets as a default are only allowed to use 64 MB of memory. If you are having problems with out of memory
exceptions you will experience that the Applets might ‘hang' or seem very slow and find traces of OutOfMemory
exceptions in the Sun Java Console found under the Tools menu in Internet Explorer. To avoid the problem you can
increase the maximum amount of memory these Applets can use.
Increase Maximum Amount of Memory
Open the Java Control Panel (in your computer's Control Panel), click the Java tab and click View… on the Java
Applet Runtime Settings. The Java Runtime Settings will show you the runtime versions currently installed on your
machine. Find the most recent 'Version' and add –Xmx256 to the Java Runtime Parameters box (see screenshot
below). This will increase the maximum amount of memory the Applets can use from the default value of 64 MB to a
maximum of 256 MB. You can of course change the value to any amount you see fit.
Applet Runtime Settings. The Java Runtime Settings will show you the runtime versions currently installed on your
machine. Find the most recent 'Version' and add –Xmx256 to the Java Runtime Parameters box (see screenshot
below). This will increase the maximum amount of memory the Applets can use from the default value of 64 MB to a
maximum of 256 MB. You can of course change the value to any amount you see fit.
Phone Book Scenarios
This section covers troubleshooting scenarios related to Cisco TMS phone books as they may present both client-
side and in Cisco TMS.
side and in Cisco TMS.
Phone Book (Corporate Directory) Errors
Message
Explanation or suggested solution
Request timed
out, no response
out, no response
The Cisco TMS server is busy, try again.
Warning: directory
data not retrieved:
404
data not retrieved:
404
■
The endpoint is configured with the IP address of a different web server than the Cisco
TMS server.
TMS server.
■
The corporate directory path on the endpoint is wrong.
Table 177 Possible errors displayed on endpoint due to problems with corporate directory
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting