Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
TMS Service Not
Running
Running
One of the TMS Services is not running - the ticket will specify which one.
Tracking Method
Incompatible with IP
Assignment
Incompatible with IP
Assignment
The system is currently set to track by IP Address in the Connection tab, but the system is
configured locally to use DHCP addressing. In this configuration, if the system's IP address
changes, Cisco TMS will no longer be able to track the system.
configured locally to use DHCP addressing. In this configuration, if the system's IP address
changes, Cisco TMS will no longer be able to track the system.
Unable to
Communicate with
the Provisioning
Extension
Communicate with
the Provisioning
Extension
Cisco TMS is unable to communicate with the Cisco TMSPE.
Unified CM Server
Time Is Out of Sync
with TMS Server
Time
Time Is Out of Sync
with TMS Server
Time
The sever time on the Unified CM is different to the Cisco TMS server time.
Table 159 Ticket errors with descriptions (continued)
Manage Event Notification Error Levels
In Cisco TMS: Administrative Tools > Configuration > Manage Event Notification Error Levels
On this page you can change the event notification error levels to customize the importance of different errors in
Cisco TMS.
Cisco TMS.
Note:
The error levels are common for all users in Cisco TMS and cannot be defined per user.
User Administration
In Cisco TMS: Administrative Tools > User Administration
Here administrators can manage users, groups and permission levels.
Cisco TMS user permissions are controlled on a group level and every user can be a member of several groups. The
total permission level for an end user will be the sum of all permissions assigned to all groups that the Cisco TMS user
is a member of.
total permission level for an end user will be the sum of all permissions assigned to all groups that the Cisco TMS user
is a member of.
) the first time the user accesses
Cisco TMS, as the Windows Username of the user is automatically detected from Active Directory lookup. For more
details, see
details, see
.
Groups
In Cisco TMS: Administrative Tools > User Administration > Groups
On this page you can manage groups and their permissions for pages and functionality.
Pre-defined Groups
Site Administrator
The permissions for this group cannot be changed and is per default set to full access to all menus, functionality,
folders and systems in Cisco TMS. Only people who will be responsible for Cisco TMS are to be members of this
group. Only members of the Site Administrator group have the rights to edit the Configuration pages under
Administrative Tools, and can change for example the IP address of the server and alter the option keys.
folders and systems in Cisco TMS. Only people who will be responsible for Cisco TMS are to be members of this
group. Only members of the Site Administrator group have the rights to edit the Configuration pages under
Administrative Tools, and can change for example the IP address of the server and alter the option keys.
Users
All new Cisco TMS users are members of this group by default. You cannot add or remove users belonging to the
Users group. The permissions for this group can be changed by a Site Administrator. It is recommended that the
access rights assigned to this group represents the lowest level you want any person in your organization to have.
Users group. The permissions for this group can be changed by a Site Administrator. It is recommended that the
access rights assigned to this group represents the lowest level you want any person in your organization to have.
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Cisco TelePresence Management Suite Administrator Guide
Administrative Tools