Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Field
Description
Receive
Timeout
Timeout
Receive timeout for Cisco TMS in seconds.
Hostname
The hostname of the Cisco TMS server. You only need to edit this field if the hostname has previously
been erroneously configured as something other than localhost.
been erroneously configured as something other than localhost.
Username
Username of an account that is a member of the site administrator's group in Cisco TMS.
Password
Password for the above account.
Table 149 Settings for connecting Cisco TMSPE to Cisco TMS (continued)
LDAP Connection
Field
Description
Follow Referrals
Set to
Yes to follow naming referrals automatically.
LDAP Connection Timeout
Timeout in milliseconds when connecting to the LDAP server.
Table 150 LDAP connection settings
Active Directory Connection
Field
Description
Connection
Timeout
Timeout
Timeout in milliseconds when connecting to Active Directory.
Filter Tem-
plate
plate
Define a filter template for the user import from Active Directory. Append %s as a placeholder for the
search filter that can be defined per group.
search filter that can be defined per group.
Follow Refer-
rals
rals
Set to
Yes to follow naming referrals automatically.
Table 151 AD connection settings
Manage Ticket Error Levels
In Cisco TMS:
Administrative Tools > Configuration > Manage Ticket Error Levels
Change the ticket error levels to reflect the importance you want to give the errors in Cisco TMS.
Note:
The error levels are common for all users in Cisco TMS and cannot be defined per user.
Changing the error levels will affect how the tickets are shown in Cisco TMS and in the Ticketing Service. Setting a ticket
type to
type to
Not an error will stop Cisco TMS from showing this ticket.
If you only want to stop Cisco TMS showing tickets for selected systems rather than all systems of a particular type, you
can use ticket filters instead. See
can use ticket filters instead. See
Ticket error
Description
Active Gatekeeper
Address Blank
Address Blank
The gatekeeper settings are configured incorrectly. The active gatekeeper address is blank.
Table 152 Ticket errors with descriptions
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Cisco TelePresence Management Suite Administrator Guide
Administrative Tools