Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
This TelePresence
Conductor is Running
a Software Version
that is Not Supported
Conductor is Running
a Software Version
that is Not Supported
The software version running on this TelePresence Conductor is not supported in this version
of Cisco TMS.
of Cisco TMS.
Time Zone Mismatch
The time zone set in Cisco TMS for the system is different from the time zone on system.
Time Zone Not Set
The time zone has not been set. It will not be possible to book this system.
TMS Connection
Error
Error
There is a connection problem between Cisco TMS and the system.
TMS Database file is
running out of space
running out of space
The Cisco TMS Database File is Running Out of Space.
TMS Encryption key
mismatch
mismatch
The encryption key set in TMS Tools does not match the encryption key used by Cisco TMS to
decrypt the authentication data.
decrypt the authentication data.
TMS Server Time Out
of Sync
of Sync
The current time on the SQL Server is more than 30 seconds out of sync with the server time
on the Cisco TMS Server.
on the Cisco TMS Server.
TMS Service Not Run-
ning
ning
One of the TMS Services is not running - the ticket will specify which one.
Tracking Method
Incompatible with IP
Assignment
Incompatible with IP
Assignment
The system is currently set to track by IP Address in the
Connection
tab, but the system is con-
figured locally to use DHCP addressing. In this configuration, if the system's IP address
changes, Cisco TMS will no longer be able to track the system.
changes, Cisco TMS will no longer be able to track the system.
Unable to Com-
municate with the Pro-
visioning Extension
municate with the Pro-
visioning Extension
Cisco TMS is unable to communicate with the Cisco TMSPE.
Unified CM Server
Time Is Out of Sync
with TMS Server
Time
Time Is Out of Sync
with TMS Server
Time
The sever time on the Unified CM is different to the Cisco TMS server time.
Table 152 Ticket errors with descriptions (continued)
Manage Event Notification Error Levels
In Cisco TMS:
Administrative Tools > Configuration > Manage Event Notification Error Levels
On this page you can change the event notification error levels to customize the importance of different errors in Cisco
TMS.
TMS.
Note:
The error levels are common for all users in Cisco TMS and cannot be defined per user.
User Administration
In Cisco TMS:
Administrative Tools > User Administration
Here administrators can manage users, groups and permission levels.
Cisco TMS user permissions are controlled on a group level and every user can be a member of several groups. The
total permission level for an end user will be the sum of all permissions assigned to all groups that the Cisco TMS user is
a member of.
total permission level for an end user will be the sum of all permissions assigned to all groups that the Cisco TMS user is
a member of.
) the first time the user accesses
Cisco TMS, as the Windows Username of the user is automatically detected from Active Directory lookup. For more
details, see
details, see
235
Cisco TelePresence Management Suite Administrator Guide
Administrative Tools