Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Downloading Diagnostics Files
Click Download Diagnostics Files to create and download a diagnostics zip file that can be sent to Cisco Technical Sup-
port to assist with troubleshooting .
port to assist with troubleshooting .
The zip file created will contain the recent Cisco TMS log files and, if installed, the Cisco TelePresence Management
Suite Analytics Extension and Cisco TelePresence Management Suite Provisioning Extension log files, an XML file of
Cisco TMS's configuration settings and any Cisco TMS-related entries found in the Windows event log.
Suite Analytics Extension and Cisco TelePresence Management Suite Provisioning Extension log files, an XML file of
Cisco TMS's configuration settings and any Cisco TMS-related entries found in the Windows event log.
Viewing Free Disk Space
To display the free disk space for each partition on the database server, you must enable the OLE Automation Pro-
cedures option on the SQL server. For SQL Server 2012 and 2008 instances, OLE Automation Procedures are disabled
by default.
cedures option on the SQL server. For SQL Server 2012 and 2008 instances, OLE Automation Procedures are disabled
by default.
To enable this option, run the following SQL statements on your SQL Server:
sp_configure 'show advanced options', 1;
GO
RECONFIGURE;
GO
sp_configure 'Ole Automation Procedures', 1;
GO
RECONFIGURE;
GO
GO
RECONFIGURE;
GO
sp_configure 'Ole Automation Procedures', 1;
GO
RECONFIGURE;
GO
The
TMS Server Disk Space
section displays the free disk space for each partition on the web server.
Note that if using an account other than sa to connect to the tmsng database, that account must have the 'sysadmin'
server role.
server role.
Viewing and Managing Database Files and Sizes
The
Database Files and Size Info
section provides an overview of database names, servers, and path information about
the databases, as well as the current size and maximum size of each database, and what it stores.
Database management must be handled through an external tool such as Microsoft SQL Server Management Studio
Express.
Express.
For guidance on setting up a database maintenance plan, see
Cisco TMS Installation and Upgrade Guide.
Purging Old Data and Logs
The
Purge Old Data in Database Tables Plan
section displays information about the database tables used for logs, and
caching information in Cisco TMS.
The Purge Log Plan section displays information about log files on the web server. For descriptions of all Cisco TMS
debug logs, see
debug logs, see
The overviews show how many entries each log file or database table currently has and how many days the entries will
be kept before they will be purged automatically.
be kept before they will be purged automatically.
To modify the purge settings for any entry:
1.
Click on the Edit link for the desired entry.
2.
Check Enabled to initiate automatic cleanup. If left unchecked, the log will never be purged.
3.
Set the Number of Days to Keep Data before the data is purged.
4.
Click Update to save the setting.
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Cisco TelePresence Management Suite Administrator Guide
Administrative Tools