Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Purging bridges does not delete their historical Bridge Utilization data. The same applies when transitioning to a
TelePresence Conductor-managed bridge.
TelePresence Conductor-managed bridge.
If the ETL job fails, a TMS ticket will be generated: check the ETL log that is available in the Download Diagnostic Files
zip in TMS Server Maintenance.
zip in TMS Server Maintenance.
Reconnected Bridge Call
In some scenarios, if participants in a multipoint conference lose connection to a bridge and reconnect, the new con-
nection may use a different port on the bridge. If the initial port has not yet been released, the participant can occupy two
ports. This results in the bridge reporting a misleading participant count to Cisco TMS.
nection may use a different port on the bridge. If the initial port has not yet been released, the participant can occupy two
ports. This results in the bridge reporting a misleading participant count to Cisco TMS.
Port Usage Imprecision
Depending on port availability, participants may have their connection downgraded (video to audio) or upgraded (audio
to video) during a conference.
to video) during a conference.
Any participant that has used a video port at any point during a conference will be reported as a video participant when
the conference ends. This means that a conference could be reported to have more video participants than the available
video ports on the bridge.
the conference ends. This means that a conference could be reported to have more video participants than the available
video ports on the bridge.
The report is based on actual call data provided by the managed bridges and does not consider the number of ports ori-
ginally scheduled.
ginally scheduled.
No CDRs from Endpoints Running Cisco Collaboration Endpoint Software, TC, and TE Software
Basic Steps
Verify that:
■
The endpoint is on a software version supported by Cisco TMS.
■
The endpoint has the correct management address
■
The Cisco TMS server's IIS has Anonymous Authentication enabled for /tms/public, and that an Active Directory
group policy isn’t restricting the IUSR account.
group policy isn’t restricting the IUSR account.
Advanced Steps
Capture a Wireshark trace on the Cisco TMS server, and pre-filter it on the endpoint's IP address. To successfully get a
CDR from a Cisco endpoint, you should then see this sequence of events:
CDR from a Cisco endpoint, you should then see this sequence of events:
1.
The endpoint POSTs to /tms/public/feedback that it is in a call. The endpoint continuously sends feedback to Cisco
TMS while the call is ongoing.
TMS while the call is ongoing.
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Cisco TelePresence Management Suite Administrator Guide
Troubleshooting