Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Administrative Tools > General Settings >
Software FTP directory appended to the base. The URL is
built with HTTPS if Secure-Only Device Communication is enabled, and with HTTP if this setting is
disabled.
disabled.
Upgrades hang in a "60% Executing" state
When an upgrade task stays at "60% Executing", the endpoint is either ready to install, or currently installing
the software package it just downloaded from Cisco TMS. Cisco TMS will not move an upgrade task out of a
"60% Executing" state unless the endpoint sends an event to Cisco TMS stating that the upgrade either
succeeded or failed.
the software package it just downloaded from Cisco TMS. Cisco TMS will not move an upgrade task out of a
"60% Executing" state unless the endpoint sends an event to Cisco TMS stating that the upgrade either
succeeded or failed.
Basic steps
Ensure that:
n
The endpoint's feedback URL and management address are pointing to Cisco TMS. A Force Refresh of
the endpoint in
the endpoint in
Systems > Navigator
will create a ticket if one or both are incorrect.
n
The software upgrade is either in progress, has aborted, or has completed. Consult your endpoint
documentation for information on how to verify results of the software upgrade.
documentation for information on how to verify results of the software upgrade.
Tickets not raised
If there is less than 10% free disk space or the database is larger than 90% of its maximum size, and no
tickets are raised, try the steps below.
tickets are raised, try the steps below.
Basic steps
n
Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSServerDiagnosticsService.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSServerDiagnosticsService.txt on the server.
n
Restart TMSServerDiagnosticsService. For more information about this Windows service, see
Cisco TelePresence Management Suite Administrator Guide (14.5)
Page 325 of 340
Troubleshooting
System scenarios