Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
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The Cisco TMS server's IIS has Anonymous Authentication enabled for /pwx, and that an Active
Directory group policy is not restricting the IUSR account.
Directory group policy is not restricting the IUSR account.
Advanced steps
Capture a Wireshark trace on the Cisco TMS server, and pre-filter it on the endpoint’s IP address.
To successfully get a CDR from a Polycom, you should then see this sequence of events:
1. When the call is set up, the endpoint POSTs a status to /pwx/nx_status.asp on the Cisco TMS server so
that Cisco TMS starts monitoring the call.
2. When the call is ended, the endpoint POSTs a status that includes “type=disconnected”. Example status
message posted to /pwx:
id=sa_sabre&event=sa_cxn_state&serial=1234567890123456&conf_id=14948&cxn_id=1&directio
n=incoming&display_name=endpoint@example.com&number=123456&rate=512&cxn_type=h323&type
=disconnected&hangup_type=local&cause_code=16&rollover_cod
3. Cisco TMS then GETs a /localcdr.csv file from the endpoint. The .csv file is parsed and processed by
Cisco TMS, which creates its own CDR based upon the data received from the Polycom.
Note that some data cannot be received from Polycom endpoints and will therefore be reported as Unknown.
No statistics for legacy TANDBERG systems
If Cisco TMS is not displaying statistics for legacy systems, try the steps below.
Basic steps
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Make sure no SNMP tool outside of Cisco TMS is running on the server
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Verify that the system's management address (feedback receiver if an infrastructure system) is set to
http://<FQDNofTMS>/tms/public/feedback/code.aspx. If the address is set up to use HTTPS, this must
be enabled in Cisco TMS IIS.
http://<FQDNofTMS>/tms/public/feedback/code.aspx. If the address is set up to use HTTPS, this must
be enabled in Cisco TMS IIS.
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Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSSNMPservice.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSSNMPservice.txt on the server.
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Advanced steps
Using Wireshark, verify that Cisco TMS is receiving SNMP data from the system.
Cisco TelePresence Management Suite Administrator Guide (14.5)
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Troubleshooting
Reporting scenarios