Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
Call Detail Records
In Cisco TMS:
Reporting > Call Detail Record
The pages in the
Reporting > Call Detail Record
menu section contain reporting options for call detail
records from all supported Cisco TMS-managed systems.
What is a call detail record?
A call detail record is created as a call (videoconference or audio) ends. Different systems generate their
CDRs and share them with Cisco TMS using different mechanisms. For this reason, data is sometimes
processed and interpreted differently, which may lead to discrepancies in CDRs from different systems that
participated in the same call.
CDRs and share them with Cisco TMS using different mechanisms. For this reason, data is sometimes
processed and interpreted differently, which may lead to discrepancies in CDRs from different systems that
participated in the same call.
Key information in a CDR includes:
n
Call participants (systems)
n
Duration
n
Encryption mode and protocols used
CDR-based reports are commonly used in planning and reviewing how a telepresence network deployment is
used. CDRs may reveal where more telepresence resources are needed, as well as potential under
utilization of existing equipment. Below are brief descriptions of the different types of systems for which
Cisco TMS statistics can be generated, and how they are retrieved.
used. CDRs may reveal where more telepresence resources are needed, as well as potential under
utilization of existing equipment. Below are brief descriptions of the different types of systems for which
Cisco TMS statistics can be generated, and how they are retrieved.
Note that CDRs in Cisco TMS should be considered best effort, and the quality of the data presented relies
on the quality of data received from the systems.
on the quality of data received from the systems.
Endpoints
Endpoints managed by Cisco TMS will generate a CDR and communicate it to Cisco TMS immediately after
the call ends.
the call ends.
Reports based on endpoint CDRs can be generated either in the
Endpoints and MCUs
page, where you
also have the option of seeing the two different CDRs accumulated, or in the
Endpoints
page.
Note that both of these reports only include endpoints managed by Cisco TMS. Statistics for provisioned
endpoints are available in the
endpoints are available in the
MCUs
The Cisco TMS Database Scanner Service requests MCU CDRs at regular intervals.
Reports based on MCU CDRs can be generated either in the
Endpoints and MCUs
page, where you also
have the option of seeing the two different CDRs accumulated, or in the
MCUs
page.
External participants will appear only in MCU CDR reports, not in endpoint reports.
Gatekeeper and VCS
Cisco VCS sends call data and other events to Cisco TMS as the events occur. On the
Gatekeeper CDRs
page, you can create reports based on this call data.
Cisco TelePresence Management Suite Administrator Guide (14.4)
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Reporting
Call Detail Records