Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
The chart shows the amount of calls handled by each device type. To get call data for a specific Cisco VCS,
click on a bar in the chart, or select a system in the
click on a bar in the chart, or select a system in the
Data
tab.
Users
The
User CDR
page is only available if Cisco TelePresence Management Suite Provisioning Extension
(Cisco TMSPE) is installed and activated.
These CDRs are listed per user.
Note the following:
n
User CDRs are only generated for outgoing calls.
n
User CDRs are only generated on the Cisco VCS the endpoint making the outbound call is registered to.
n
User CDRs are only shown on the Cisco TMS server receiving the call disconnect feedback from the
Cisco VCS the endpoint making the outbound call is registered to. Cisco VCSs under heavy load could fail
to send feedback events to Cisco TMS, and there is no retry mechanism.
Cisco VCS the endpoint making the outbound call is registered to. Cisco VCSs under heavy load could fail
to send feedback events to Cisco TMS, and there is no retry mechanism.
n
Cisco TMS's "Resolve users from numbers in gatekeeper log" scheduled task will resolve feedback events
to Cisco TMSPE users. As this task runs every five minutes, there is a short delay before a User CDR is
created.
to Cisco TMSPE users. As this task runs every five minutes, there is a short delay before a User CDR is
created.
n
Cisco TMS filters out the zero duration calls when resolving feedback from the Cisco VCS.
As with other CDRs in Cisco TMS, User CDRs should be considered best effort.
TelePresence Content Servers
If you have TelePresence Content Servers managed by Cisco TMS, CDR-based reports for these are
available in the
available in the
Content Server
page.
Select a bar in the chart view to see a
Content Server Activity Log
for each server.
Gateways
CDR-based reports for gateways are available in the
Gateway
page.
The chart shows activity filtered by call protocol.
Cisco TelePresence Management Suite Administrator Guide (14.4)
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Reporting
Call Detail Records