Cisco Cisco TelePresence Management Suite (TMS) Version 15 Maintenance Manual
System scenarios
This section covers possible issues with systems in Cisco TMS.
New systems are not automatically discovered
If new systems on the network are not automatically discovered, try the steps below.
Basic steps
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Make sure no SNMP tool outside of Cisco TMS is running on the server
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Verify that the system's management address (feedback receiver if an infrastructure system) is set to
http://<FQDNofTMS>/tms/public/feedback/code.aspx. If the address is set up to use HTTPS, this must
be enabled in Cisco TMS IIS.
http://<FQDNofTMS>/tms/public/feedback/code.aspx. If the address is set up to use HTTPS, this must
be enabled in Cisco TMS IIS.
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Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSSNMPservice.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSSNMPservice.txt on the server.
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System information and status outdated
If system information and system status in Cisco TMS are outdated; systems not responding still have the
status In Call or Idle, try the steps below.
status In Call or Idle, try the steps below.
Basic steps
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Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSDatabaseScanner.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-TMSDatabaseScanner.txt on the server.
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Restart TMSDatabaseScanner. For more information about this Windows service, see
.
Scheduled events not starting
If scheduled events do not start, try the steps below.
Basic steps
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Check the logs for symptoms or error messages at C:\Program
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-schedulerservice.txt on the server.
Files\TANDBERG\TMS\data\Logs\TMSDebug\log-schedulerservice.txt on the server.
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Restarting TMSSchedulerService. For more information about this Windows service, see
Tickets not raised
If there is less than 10% free disk space or the database is larger than 90% of its maximum size, and no
tickets are raised, try the steps below.
tickets are raised, try the steps below.
Cisco TMS Administrator Guide (14.3)
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Troubleshooting
System scenarios