Cisco Cisco MeetingTime Quick Setup Guide

Cisco

1

Troubleshooting Telephone Issues for
Cisco Unified MeetingPlace

Release 7.1
Revised: April 3, 2011 8:52 pm

•

What to Try First When Troubleshooting Calls, page 1

•

How to Resolve Problems with Call Connections, page 4

•

How to Resolve Problems That Occur During Calls, page 13

•

For End Users: While it may be nearly impossible to avoid, users who are prone to triggering false
"#" digits usually speak something like "umm" for a relatively long period of time. These sounds
should be avoided or at least shortened. Additional References for Troubleshooting Telephone
Issues, page 15

What to Try First When Troubleshooting Calls

•

Checking the System Status, Alarms, and Logs, page 1

•

Checking the Media Server Status, page 2

•

Checking the Audio Licenses, page 3

Checking the System Status, Alarms, and Logs

Procedure

Step 1

Log in to the Administration Center.

Step 2

Check the system status:

a.

Click Services > System Status.

b.

Click View Status.

c.

Verify that the following text appears in the output:

System mode: Up

Media control: Up

d.

Verify that none of the modules are in DOWN state.