Cisco Cisco MeetingTime Quick Setup Guide

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Troubleshooting Video Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Video Endpoints
5
 
Related Topics
  •
See the “Network Management” chapter and the “Call Admission Control, QoS, and Bandwidth” 
section in the “Cisco Unified MeetingPlace Integration” chapter of the Cisco Unified 
Communications Solution Reference Network Design (SRND)
 that applies to your version of 
Cisco Unified Communications Manager at http://www.cisco.com/go/designzone. 
  •
Planning the Capacity of your Cisco Unified MeetingPlace System module in the Planning Guide 
for Cisco Unified MeetingPlace
How to Resolve Problems with Video Endpoints
Note
Make sure that the video endpoints are supported by your release of Cisco Unified MeetingPlace. 
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  •
Video Endpoint Gets One-Way Video or No Video
Problem   
A video endpoint gets no video or gets only one-way video.
Possible Cause   
The video endpoint does not support escalation to video via H.323 Empty Terminal 
Capabilities Set (ECS) or SIP re-INVITE after the voice call is established. This can result in either 
partial or complete lack of video reception after connecting to a meeting.
Solution   
Check with the endpoint vendor for a firmware update.
Solution   
Use the video terminal in 
Related Topics
  •
 in the 
 module 
Call is Dropped When Entering a Meeting, Entering a Breakout Session, or 
Entering #31 to Dial Out
Problem   
A call is dropped when:
  •
Video endpoint is about to enter a meeting.
  •
Video endpoint is about to enter a breakout session.
  •
Video endpoint user enters #31 in the TUI to initiate a dial-out call.
Possible Cause   
The video endpoint does not support media transfer via H.323 Empty Capabilities 
Set (ECS) or SIP re-INVITE.
Solution   
Check with the endpoint vendor for a firmware update.