Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Failed Server Issues
8
Cannot Start Cisco Unified MeetingPlace Web Conferencing Services
Problem
A Web Server fails and then does not come back up. Cannot start Cisco Unified MeetingPlace
Web Conferencing services.
Possible Cause
You configured shared storage for your Web Server using a Windows account that
does not have administrator privileges.
Solution
Reinstall Cisco Unified MeetingPlace Web Conferencing.
Solution
Complete the following steps to manually remove the shared storage entries from the SQL
database tables. This will allow you to start Web Conferencing services and reconfigure shared storage
using an account that has administrator privileges on the Web Server.
using an account that has administrator privileges on the Web Server.
Step 1
Open SQL Server Enterprise Manager.
Click Start > All Programs > Microsoft SQL Server > Enterprise Manager.
Step 2
Navigate to the MPWEB database.
Click the + signs next to SQL Server Group > LOCAL > Databases > MPWEB to open the
appropriate directory trees.
appropriate directory trees.
Step 3
Click Tables in the MPWEB directory.
A list of tables opens in the right pane.
Step 4
Right-click Site in the right pane.
Step 5
Select Open table > Return all rows.
The Site database table displays.
Step 6
Scroll to the right and set all entries in the following columns to <NULL>:
•
SvcStartAsDomain
•
SvcStartAsUsername
•
SvcStartAsPassword
Note
Sometimes the column entries appear to be blank after you enter <NULL>. This is okay.
Step 7
Navigate to the MPWEB slave database in the left pane of the SQL Server Enterprise Manager.
Click the + signs next to SQL Server Group > LOCAL > Databases > MPWEB_XXXX_XXXX to
open the appropriate directory trees.
open the appropriate directory trees.
Step 8
Click Tables in the MPWEB_XXXX_XXXX directory.
A list of tables opens in the right pane.
Step 9
Right-click PPS_CONFIG in the right pane.
Step 10
Select Open table > Return all rows.
The PPS_CONFIG database table displays.
Step 11
Delete the row that contains the NAME config-shared-storage.