Cisco Cisco MeetingTime Quick Setup Guide

Make sure the user web browser and operating system are supported, and that a supported version 
of Adobe Flash Player is installed. For a list of supported web browsers, see the System 
Requirements for Cisco Unified MeetingPlace, at 

.

If the participant was using a remote access service, like Shiva, to connect to the company LAN, 
determine if an inactivity timeout disconnected them from the Web Server. To avoid the inactivity 
timeout, users should periodically issue keyboard or mouse button commands; mouse movements 
are not registered as activity.

If accessing through a Virtual Private Network (VPN), make sure the security policy is deactivated.

Verify that the user can ping the Cisco Unified MeetingPlace Web Conferencing gateway.

All of the users in the web conference were dropped.

All participants left the voice conference and the Disconnect Empty Port Timer 

ended the entire meeting, including the web conference.

If the meeting is over, do nothing. Otherwise, schedule a new meeting.

The meeting scheduler or host ended the meeting.

If the meeting is over, do nothing. Otherwise, schedule a new meeting.

If meeting participants are still in the voice conference and the host of the meeting 

did not stop sharing, an error might have occurred on the Web Server. 

Determine if the Web Server is functioning correctly by completing the following procedure.

From the Web Server, open the Windows Services control panel and make sure that the 
Cisco Unified MeetingPlace Web Conferencing Service is running.

Check the Windows Event Viewer Application log for any errors related to the Web Server.

Check the Event log for any messages related to the Web Server. 

Report any major errors to your Cisco support representative.